Our Group-wide engagement score for 2008, as measured by the Gallup survey, increased to 3.91 out of 5 (2007: 3.79). This places us in the top half of companies within the Gallup global database. Results were encouraging across most of our key businesses.
The involvement of all our people in the action planning process is key to progressively developing the engagement of teams at all levels. Local action plans are supported by a Group-level engagement plan, and these combined, support our objective to be in the top performing quartile of the Gallup global employee engagement database by 2012.
We believe that highly engaged people are essential to building, and maintaining, valuable customer relationships, in turn helping to promote business growth and shareholder value.
All of our businesses recognise the importance of attracting, developing and retaining individual skills and talent, as a means to support delivery of business goals.
We are committed to ensuring that all our people understand, and have the opportunity to apply, their own unique strengths within their roles. Additionally, we support the engagement of our people through the selection and development of our leaders, and through promoting a working environment where feedback is given and received, and performance is rewarded fairly and appropriately.
| |
2008 |
2007 |
| UK financial services |
3.87 |
3.74 |
| Canada |
4.04 |
3.99 |
| Germany |
3.70 |
3.66 |
| Ireland |
3.83 |
3.90 |
| Investments |
4.00 |
3.90 |
| Group* |
3.91 |
3.79 |
* Including central Group functions